Regulated by RICS

We are Regulated by the Royal Institution of Chartered Surveyors (RICS)

RICS Regulation is responsible for ensuring that RICS members and firms meet the requirements of RICS' Rules of Conduct. These define the professional, ethical and business standards which are expected of RICS members and firms.

RICS Regulation monitors, trains and assists members and firms to comply with rules, regulations and ethical standards; it reviews and investigates complaints received about members and takes disciplinary action in cases where members or firms fall seriously short of the standards expected of them.

Firms regulated by the RICS are required to have a complaints handling procedure to answer client complaints and access to provide for independent resolution of complaints when the firm cannot resolve the matter.

RICS regulated firms must follow rules to ensure that money held on behalf of customers is held safely and securely.

We adhere to the Code of Practice set down in the Rules of Conduct for RICS Members and Firms:

Integrity

Members and Firms shall at all times act with integrity and avoid conflicts of interest and any actions or situations that are inconsistent with their professional obligations.

Competence

Members and Firms shall carry out their professional work with due skill, care and diligence and with proper regard for the technical standards expected of them.

Service

Members and Firms shall carry out their professional work in a timely manner and with proper regard for standards of service and customer care expected of them.

Training

Members shall undertake and record appropriate lifelong learning and, on request, provide RICS with evidence that they have done so.

Professional Indemnity Insurance

Members and Firms shall have adequate professional indemnity insurance cover which meets standards approved by the Regulatory Board.