Terms & Conditions
Time to produce the report
We aim to provide the valuation report within 5 working days of the inspection date. Occassionally, further information may be required as a result of our inspection: if this is the case we will provide the valuation report once we have received this.
Working hours
Monday - Friday: 8am to 6pm (excluding Bank Holidays)
Range of services
We provide valuation advice in respect of residential lease extensions and collective enfranchisement claims (buying the freehold). Our advice is limited to these services - it does not include, for example, valuation advice for mortgage purposes or any building surveying advice. We specifically do not offer any legal advice and you are recommended to consult a suitably qualified solicitor in this regard.
Refunds and cancellations
Cancellation of appointments
You can cancel the appointment for the inspection at any time up to half a working day before the appointment. A refund will be made to your card (for card payments) or by cheque, at the following rates:
|
Time prior to appointment |
% of fee refunded |
| At least 3 working days | 100% |
| Between 1 and 3 working days | 75% |
| Less than 1 working day up to half a working day before the appointment. | 50% |
| Less than half a working day before the appointment | 0% |
Cancellation of negotiations
If you have instructed us to negotiate with your landlord and for any reason require us to cease negotiations, you can do this at any time. The fees for the negotiations to the date of cancellation will be payable.
Cancellations or rearranging appointments by Extend Now
Should we have to cancel an appointment for any reason you will be entitled to either a full refund with no cancellation charges or to rearrage the appointment at nil cost. No other compensation will be payable.
Currency of transactions
All transactions are in Pounds Sterling.
Our charges: booking over the web saves you money!
We aim to give our customers best value for money by operating as much as possible online. Our fees reflect this approach: online bookings will be cheaper than phone bookings.
VAT
All prices quoted are inclusive of any VAT.
Payment of fees and invoices
Fees for the initial report are paid when booking the appointment. If an invoice is required in addition to the email confirmation, please let us know and we will send one.
Fees for negotiations and work associated with the Tribunal are billed on a monthly basis. Our terms are 7 days net.
None of the above affects your statutory rights.
